Cognigy.AI offers generative and conversational AI-powered customer service agents for various industries such as insurance, travel, retail, healthcare, telecoms, and utilities. The tool enables personalized customer experiences, advanced language understanding, turbocharged conversation design, and agent productivity enhancements. With global language support and seamless integration capabilities, Cognigy.AI aims to help businesses deliver exceptional service experiences and stay ahead of competitors in the AI market.



    
    
          
              
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            

            

          
          
          
          
        

    
    
          
              AI Agents for Insurance
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            

            

          
          
          
          
        

    
    
          
              AI Agents for Travel
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            
            
            

            

          
          
          
          
        

    
    
          
              AI Agents for Retail
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            
            
            

            

          
          
          
          
        

    
    
          
              AI Agents for Healthcare
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            

            

          
          
          
          
        

    
    
          
              AI Agents for Telecoms
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            

            

          
          
          
          
        

    
    
          
              AI Agents for Utilities
              Support your customers and agents with Cognigy.AI, powered by Generative and Conversational AI
SEE A DEMO DISCOVER HOW
              
            

          
            


            
            
            
            
            
            
            
            




            
            
            
            
            
            
            
            


            
            
            
            
            
            

            

          
          
          
          
        

    
  


        
          
            Meet our AI Champions
            Our customers make a difference everyday with a new generation of service experiences that just work.
          
        

        
              
              
                    
                         
                           
                        10M+ automated conversations per year for rebookings, refunds & more
                      
                    
                        
                          
                        

                     

                        
                          16+ Bots live 10M+ automated conversations per yearReal-time AI translation

                         
                        
                      
                    
                  
              
              
                    
                         
                           
                        25+ chat and voice bots for customer care and in-car Voice Assistance
                      
                    
                        
                          
                        

                     

                        98% of customers love the serviceIncreased loyalty for dealerships95% acceptance rate for AI-booked appointments
                        
                         
                        
                      
                    
                  
              
              
                    
                         
                           
                        Voice & Chatbots with 70% automation rates, serving EON’s 50M customers
                      
                    
                        
                          
                        

                     

                        70% automation30+ bots live+37% NPS on live chat
                        
                         
                        
                      
                    
                  
              
              
                    
                         
                           
                        Serving 24k customers in customer service on chat and voice channels
                      
                    
                        
                          
                        

                     

                        Over 400 recognized intentsTrained on +7,000 samplesWarm Agent handover
                        
                         
                        
                      
                    
                  
               
             
              
                      What will you use AI for?
                      
                    
            
            

        
        
        
      


	
	
		
	
	


	
	
	
	
	

	

	
			
				Harness the power of LLMs for Customer Self-Service
			

			
				
				
					Enterprise Ready Generative AI
					Turbocharge your contact center with secure LLM integration.
				
				
				
					Personalized CX
					Create meaningful connections and foster customer loyalty through tailored experiences.
				
				
				
					Advanced Language Understanding
					Boost contact center NLU with LLMs for human-like intent and entity recognition.
				
				
				
					Turbocharged Conversation Design
					Automate conversation design workflows and accelerate time-to-value of your AI Agents.
				
				
			
      
      
        
      
		


	
	
		
	
	


	

	
	
	
	
	

	
			
				Give your agents superpowers with AI Copilot
			

			
				
				
					Unlock Agent Productivity
					Empower your workforce with real-time AI coaching and automated wrap-ups.
				
				
				
					Effortless Resource Access
					Provide agents with instant access to critical support knowledge and resources.
				
				
				
					Global Language Support
					Equip service teams to assist customers in any language leveraging real-time translation.
				
				
				
					Enhanced CX
					Deliver swift and precise responses – without customers ever having to repeat themselves. 
				
				
			
      
      
        
      
		


	
	
		
	
	


	
	
	
	
	

	
	
	

	
			
				Scale up your enterprise contact center with an omni-channel AI workforce
			

			
				
				
					Outpace Competitors
					Respond to changing business and customer needs with the most cutting-edge AI on the market.
				
				
				
					Flexibility and Scale
					Easily create and deploy AI Agents to support your customers and agents with various use cases.
				
				
				
					Fast Time to Value
					Automate tasks, reduce response and call handling times for increased value and cost savings.
				
				
				
					Better Together
					Quickly and seamlessly integrate into existing systems without the need to replace or disrupt.
				
				
			
      
      
        
      
		


		
			
				Start your journey with the #1 Leader
			
		


		
			98% of customers willing to recommend Cognigy
Cognigy is recognized as a Leader in the Gartner® Magic Quadrant™ and as a “Customers’ Choice” for Enterprise Conversational AI Platforms.
VOICE OF THE CUSTOMER Magic Quadrant
      
		

		
			
		

		
			
Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings or other designation. Gartner research publications consist of the opinions of Gartner’s research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose.
		

	

	
		
		
		
	
		
		
			
		

		

	

					
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                              Start shaping the future  of customer service today
                              Discover how Cognigy can help you create AI Agents for Your Business
                              
                                 
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Cognigy - Generative & conversational AI powered customer service agents for your business